Terms of service
Welcome to CreamBase UK (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website www.creambase.co.uk (“Website”) and the purchase of goods or services through it.
By accessing or using our Website, you agree to be bound by these Terms and our associated policies, including our Privacy Policy and Returns Policy. Please read them carefully before using our Website or placing an order.
If you do not agree to these Terms, you must not use our Website or purchase our products.
1. Company Information
CreamBase UK
Email: support@creambase.co.uk
Website: www.creambase.co.uk
Country of Operation: United Kingdom
2. Use of Our Website
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website. You must not:
- Engage in fraudulent, abusive, or illegal activity;
- Attempt to gain unauthorised access to our systems or interfere with security features;
- Reproduce, duplicate, copy, sell, or exploit any part of the Website or its content without express written permission from us.
3. Formation of Contract
Your order constitutes an offer to purchase goods from us. All orders are subject to acceptance and availability. We will confirm acceptance of your order via an order confirmation email, at which point a legally binding contract is formed between you and CreamBase UK.
4. Products and Descriptions
We take reasonable care to ensure that product descriptions, images, and prices are accurate at the time of publication. However, errors or omissions may occasionally occur. We reserve the right to correct such errors without liability.
All products are subject to availability. We reserve the right to discontinue any item at any time without prior notice.
5. Pricing and Payment
All prices are displayed in British Pounds Sterling (£) and include VAT (where applicable). Delivery charges, where applicable, will be clearly stated during the checkout process.
Payments must be made using the approved payment methods displayed at checkout (e.g. Shopify Payments, PayPal, Klarna). By providing payment information, you confirm that you are authorised to use the selected payment method.
We reserve the right to refuse any order where payment is not successfully authorised or if fraudulent activity is suspected.
6. Delivery
Delivery times and costs will vary depending on your location and chosen shipping method. Any estimated delivery dates are provided for guidance only and are not guaranteed.
Ownership and risk in the goods pass to you upon delivery to the address specified in your order. Please ensure that all delivery information provided is accurate, as we cannot be held responsible for failed deliveries due to incorrect details.
7. Returns and Refunds
Our Returns and Refunds Policy forms part of these Terms. You may request a return within 14 days of receiving your goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Please review our full Returns, Refunds & Exchanges Policy for detailed instructions on how to initiate a return.
8. Intellectual Property Rights
All content on this Website — including text, images, graphics, logos, trademarks, and software — is owned or licensed by CreamBase UK and protected by applicable intellectual property laws.
You may not reproduce, distribute, or create derivative works from any content without our express written consent.
9. User Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities under your account. We reserve the right to suspend or terminate any account that breaches these Terms or is used for unauthorised purposes.
10. Limitation of Liability
To the fullest extent permitted by law, CreamBase UK shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Website or purchase of products, including but not limited to loss of data, profit, or goodwill.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
11. Indemnification
You agree to indemnify and hold CreamBase UK harmless from any claims, damages, or expenses (including legal fees) arising out of your breach of these Terms or misuse of our Website.
12. Third-Party Links
Our Website may include links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of these external websites and disclaim all liability for your use of them.
13. Force Majeure
We shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, government restrictions, strikes, or technical failures.
